30Jul
  • Type: Direct Hire
  • Job #621
  • Salary: $80.00

IT Support Analyst  – Downtown Houston – ONSITE
Elite international law firm is hiring an IT Support Analyst for their Houston office of corporate/transactional attorneys. Firm offers substantial salary with excellent benefits. 

The Support Analyst will have a minimum of two year's experience in supporting end user equipment in a high volume corporate or law firm environment. The Support Analyst provides technical support for the business and for end user devices, both hardware/software, including PCs, laptops, IP telephones, and mobile devices.

Responsibilities

  • Field incoming help requests from end users via telephone and e-mail in a courteous manner
  • Ensure all requests from users are logged and escalation procedures are followed
  • Maintain problem status/resolution information in ticketing database
  • Ensure SLAs are met by reviewing the Help Desk inbox and tickets
  • Escalate issues and collaborate with the appropriate IT teams to find resolutions
  • Update Help Desk knowledge base with accurate and up-to-date information
  • Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment
  • Troubleshoot Android and Apple iOS software issues
  • Maintain expert level knowledge of the platform’s operating systems, standard applications, and computer hardware solutions
  • Work overtime as required
  • Perform other duties as assigned

Qualifications

  • College degree required in a technology discipline (preferred) 
  • Two years' professional experience supporting end user equipment in a high volume corporate or law firm environment
  • Must have excellent customer service skills, communication skills and be a team player
  • Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications
  • Experience supporting mobile technologies iOS and Android